PHONE NUMBER

     Email Address

     Internet Service Provider (example Comcast,DSL, Wireless, Etc.)

   QUESTIONS BELOW ARE IMPORTANT BUT ARE NOT MANDATORY FOR THIS FORM

   ONLY YOUR NAME, PHONE NUMBER, INTERNET SERVICE AND EMAIL ARE REQUIRED.

      WHAT VERSION OF WINDOWS DO YOU HAVE

     ( WINDOWS XP, WINDOWS VISTA, ETC.)

     WHAT BRAND COMPUTER AND MODEL NUMBER

      WHAT BRAND AND MODEL PRINTER DO YOU HAVE

     WHEN WAS THE LAST TIME YOU RAN YOUR ANTIVIRUS

     SOFTWARE (DATE)

       WHAT IS THE NAME OF YOUR ANTIVIRUS SOFTWARE

     DO YOU HAVE ANTIMALWARE SOFTWARE

     WHEN IS THE BEST TIME TO CALL? 

Simple definition of remote service. Remote service is secure and very cost effective.

Software that lets someone take control of another user's computer in a distant location. Only keystrokes, mouse movement and screen changes are passed between the client "controlling" computer and host "controlled" computer. All application processing takes place in the host (see illustration below).

Remote control is the only effective way support reps can troubleshoot serious problems with a user's computer in another location, and the Internet has made it simple. The software is installed at both ends, and both the user and the technician see the same screen and can run the machine. Remote control is also used to provide training to a remote user who can watch and imitate the actions on screen by the remote instructor. In addition, remote control provides a shared desktop that lets two users collaborate on drawings and other visual objects. Also called "remote access software," "remote desktop sharing," "desktop sharing" and "application sharing.

Remote Desktop requires a broadband internet connection. If you are not sure what type internet connection you have? Don't worry go ahead and complete and submit the form we will contact you.